The 3-4 day wait is to get to the GM in the first place. I created new account and submited the ticket explaining my situation and why i used new account. Access our extensive library of product information, Troubleshoot your issue by searching our robust Knowledge Base, Log in to submit a case and let us know what's going on, "CTERA personnel are born-and-bred technology people. :). Report is available through [Ticket] at the top right of the [Customer Support] page. Hosted by Freshdesk Gameforge - Game support. Ce compte vous permet de gérer facilement vos tickets et nous aide à traiter au mieux vos requêtes. © 2014. This is correct - once your ticket gets to a GM you'll be getting quicker responses until the issue is resolved. To retrieve credentials, please click here.click here. to help resolve the bug. TERA – Fantasy, MMORPG, Strategy and Skill! From now on we will provide you with the chance to register an account for our support system. Login. We will continue to support TERA PC (NA) and TERA Console until services are transferred. : Home. Contact Staff Support Ticket Private Message. Home. While we hope you never have a problem, you can rest easy knowing that we’re here if you need us. Freshdesk. Open New Support Ticket Submit a ticket. All Rights Reserved. If it involves items, leave it somewhere easy to find like top or bottom of the bag/bank. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Imprint. With its True Action Combat system, you need to aim and dodge … Problems related to items you purchased. Sign in to Steam. In order to streamline support requests and better serve you, we utilize a support ticket system. The five days are limited to a maximum of two visits. By continuing to browse this site, you agree to this use. Help, I can't sign in. All Rights Reserved. 2018-01-24 00:45 Updated by: None . From now on we will provide you with the chance to register an account for our support system. Technically, you can still do a lot of the stuff at 65, but the associated quests are level locked until 68. Basically I can't reach enmasse support website on my account, it just gives me 403 error. This is correct - once your ticket gets to a GM you'll be getting quicker responses until the issue is resolved. your steam account is now connected to this SUPPORT account, u cant login with this account on the website, only on their support website Issues that require a support ticket include: Problems opening the launcher or starting the game (please send logs) Problems entering the server on a specific character. Useful Links 2 Premium Cloud Care is a pre-requisite for obtaining CTERA Enterprise Support. Our Service Moving Info page is now live here: https://bit.ly/tera_service_moving. Lost Password? It might take 3-4 days to get an initial response but once a member of the team gets to it, responses will be fairly quick (every day or so). : Home. An account simplifies processing of your tickets and helps us to handle your requests more efficiently. go to http://support.en.tera.gameforge.com/ 2.) To open a support ticket, please email support@teraswitch.com, or click the button below. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. Ticket History (3/4 Histories) Show older Histories. Popular products. register and login 3.) Support tickets — TERA - En Masse. Login to Get Technical Support or Customer Services Technical support users require an All Access Subscription. Login or create an account using the link below Privacy Policy EULA End-of-Life Policy Hardware Warranty Open Source Licenses Cloud Terms of Service, British Council modernizes data management for branches, Festo achieves cloud transformation goals worldwide with CTERA. Thank you for the information :D I wasn't sure if i'd be waiting 3-4 days each time ._. Patch 92, released around March of 2020, rearranged the progression at level 65. Take the World Leader in Enterprise File Services for a Test Drive. End-game was moved to level 68. To protect you from abuse and to confirm the user, our system sends a confirmation link* to your account's email address. If this is the case, you can log in with the same data and add further email addresses with which you can play our games. Amid Coronavirus Concerns, Remote Work Could Become the Norm, Taking File Services to the Edge with HPE SimpliVity, Exclusive Interview With CTERA CEO Liran Eshel, 24/7 availability to resolve your issues and ensure your success, Leverage our trusted staff of CTERA experts – no out-sourcing here, Flexible on-site and remote support services, Project consultations and implementations, Hands-on training provided by CTERA instructors, Become a CTERA Certified Administrator (CCA). This module is an updated alternative to meishuu/tera-auth-ticket with muti-region support… If you already have an account for our support system, regardless of the game, you do not need another account. [TERA PC & Console] En Masse is closing, but TERA lives on! Your adventures in this breathtaking universe will push the very boundaries of the genre. We have been serving clients since 2019. Terasedward. Ticket #40876: Tera Term does not support COM port number higher than 256 - Tera Term #osdn Welcome to CTERA Support, where you can troubleshoot issues on your own or tackle them with the help of CTERA support professionals available 24×7. Press question mark to learn the rest of the keyboard shortcuts. * End of support notice. For the North American (En Masse), European (Gameforge), and Russian (Destiny) TERA regions only. We’re very satisfied from the professional treatment from support engineers all the way to the CTO. If this is the case, you can log in with the same data and add further email addresses with which you can play our games. As none of our supporters has the power to see or change your passwords this is the only possible way of sending you a new password. They … If you already have an account for our support system, regardless of the game, you do not need another account. An account simplifies processing of your tickets and helps us to handle your requests more efficiently. TL;DR EME Support is awesome. 3 Support outside of regular CTERA business hours is only available for critical severity cases. They responded to me in like 2 days and resolved my problem on my main account, and that was during increased response time because of christmas. Teradata is the place for a career with global impact. Gameforge websites make use of cookies. If you do not have an account for our support system yet you can register here. Any time you need to report another player or issues related to exploits. You are here. So yes, please do be as accurate as possible in your support ticket so the GM can hopefully get your technical issue or problem resolved ASAP! Here's what you should know. Joined Mar 22, 2016 Messages 5,706 Reactions 4,387. I wrote a ticket today and already my issue was resolved without me needed to give more information. Si vous n'avez pas encore de compte pour notre système de support, il est possible de s' inscrire ici. : Home. last option in the navigator ''add steam-account'' 5.) New Client? By continuing to use this website, you agree to the use of cookies. 1 Premium Cloud Care available for Enterprise customers only, that meet pre-defined CTERA criteria (Please contact your CTERA sales person / partner for details). Allowed File Extensions: .jpg, .gif, .jpeg, .png, .txt, .pdf Cancel. Gameforge websites make use of cookies. So yes, please do be as accurate as possible in your support ticket so the GM can hopefully get … For your reference we provide complete archives and history of all your support … login on the steam and confirm it 6.) Sign in to your Steam account to review purchases, account status, and get personalized help. Gameforge sucks. Please submit a ticket. Can’t find what you’re looking for? Remember me on this computer. Since the wait timer is 3-4 days for a ticket and i can't use live chat, will I be waiting another 3-4 days once I get a response to my ticket? TERA TTT is a Garry's Mod community that features great servers and a welcoming community. Forums; Store ... Our Forums Support Store Steam Group TTT Server #1. Get ready for the action-packed challenge of your life in TERA! 1.) Be sure to be clear in your support ticket. ", Systems Engineer, Minnesota-based law firm, Jeff Pisano, Vice President of Operations, The Carlyle Group, © 2021 CTERA Networks Ltd. All Rights Reserved. We created the data and analytics field 40 years ago, and continue to innovate for the most sought-after clients in the world. Support selection for TeraByte Unlimited software products. We are TeraDelta, a cloud hosting service provider based in Manila. FTDI driver will accept non-standard baud rates but TeraTerm does not support this feature. Be a Trusted Advisor to the Top Customers in the World. Latest Versions Subscribe to the RSS feed or visit the forums for the latest versions and announcements.Forums RSS Feed Gameforge - Game support. When you find a bug, please include a photo and a detailed description (time, place, situation, etc.) The Enterprise File Services Know-It-All Pack. Read our Cookie Policy for more information and the option to delete stored cookies. This website uses cookies. 1 Premium Cloud Care available for Enterprise customers only, that meet pre-defined CTERA criteria (Please contact your CTERA sales person / partner for details). tera-auth-ticket. If you do not have an account for our support system yet you can register here. By continuing to use this website, you agree to the use of cookies. He wanted me to check out the support tickets on the account as he believed it was an unfair ban and perhaps I could write about it. 3 Support outside of regular CTERA business hours is only available for critical severity cases. Well, my experience with tickets was a bit rough but with good ending. Steam Support. Exact Server, character, item names where applicable. The 3-4 day wait is to get to the GM in the first place. Vous avez désormais la possibilité de créer un compte pour notre système de support. at the home go to ''manage steam-accounts'' 4.) © 2021 CTERA Networks Ltd. All Rights Reserved. What do you need help with? Copyright © 2021 Nusatera [BETA]. 2 Premium Cloud Care is a pre-requisite for obtaining CTERA Enterprise Support. If you do not have an account for our support system yet you can register here. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. To protect you from abuse and to confirm the user, our system sends a confirmation link* to your account's email address. We'll do our best to help you. Read our Cookie Policy for more information and the option to delete stored cookies. You are here. From now on we will provide you with the chance to register an account for our support system. So I decided to log into his account via the TERA website, however when I did that I got an “authenticate device” message asking to authorize my PC. It is a bug from gameforge side...I raised a support ticket and they fixed it yesterday from their end and now my accnt migrated but now when now the gameforge client is asking me to install the game again...and I launched new ticket for same as I already have game installed. so yeah like the title says, i've been waiting on a response on my support ticket for the past 4 months (almost 5) and i tried making a new ticket asking if my ticket would get a response and they just closed it without responding ... Tera Dedicated Member. Overview. Contact support. 4 Per subscription year. So first what I did is post on forums (link) explaining my issue (403). As none of our supporters has the power to see or change your passwords this is the only possible way of sending you a new password. Ticket history. 4 Per subscription year. Considering cloud transformation? After ~1 day i got response from Harmonia and she helped me locate the issue ( my account was the issue). You are here. Counter-Strike: Global Offensive Dota 2 PLAYERUNKNOWN'S BATTLEGROUNDS … An account simplifies processing of your tickets and helps us to handle your requests more efficiently.
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